Responding to changes in behaviour – enhancing quality of life
24 hour helpline 1800 699 799
24 hour helpline 1800 699 799


Victoria’s Dementia Behaviour Management Advisory Service (DBMAS Vic) operates under the auspices of St Vincent’s Health, Melbourne Aged Psychiatry Services.


Partnerships include:

Service Aims

DBMAS Vic aims to improve the quality of life for people with dementia whose behaviour is having an impact on their care by improving the capacity of care workers, family carers and service providers to meet their specific needs. We provide services to care workers, aged care service providers, hospital staff and carers of people with dementia who receive support through Australian Government funded aged care services.

DBMAS Vic Staff

DBMAS Vic is staffed by a multidisciplinary team of clinicians from nursing, psychology, occupational therapy and old age psychiatry backgrounds. All DBMAS clinicians have extensive experience in dementia care.

What does DBMAS Vic provide?

DBMAS services are focused on the management of behavioural and psychological symptoms of dementia (BPSD) and include:

  • Assessment of the person with dementia and their carer/support network
  • Clinical support, information and advice (face to face and via telephone or email);
  • Care planning, case conferences, referrals and short term case management;
  • Mentoring for care providers and clinical supervision
  • Education and training on BPSD for care providers.
  • Help to link to current research, literature and evidence based practice guidelines relevant to dementia and BPSD

More general issues relating to dementia care, support and education will be managed through the National Dementia Helpline 1800 100 500.

DBMAS Vic aims to support people with diverse needs:

  • Translation and Interpreting services are available to assist with referrals to DBMAS Vic for clients from Culturally and Linguistically Diverse (CALD) backgrounds
  • Use of the translated Alzheimer’s Australia Help and Advice sheets
  • Behaviour consultants with Aboriginal and Torres Strait Islander and CALD portfolios have undertaken cultural sensitivity training and can also provide advice on specific cultural resources related to dementia.
  • Advice and support that is relevant to other special needs groups such as those with atypical dementia, younger onset dementia, learning disability and dementia.


Victorian Dementia Network: Promoting improved dementia practice facilitated by Alzheimer's Australia and Dementia Behaviour Management Advisory Services (DBMAS) Victoria through information sharing and knowledge awareness.

Victoria Dementia Network is a free forum for health professionals with the aim to enhance communication and promote better practice in dementia care. 

Forums are held in Melbourne four (4) times a year and are open to people working in the area of dementia across Victoria.

If you would like to attend one of the Victoria Dementia Network forums or your details added to the mailing list for updates please contact DBMAS (Vic) via free call on 1800 699 799 or email: 

Where We Go

DBMAS Victoria operates on a hub and spoke model throughout the state. DBMAS Victoria is coordinated from a central hub service at St Georges Hospital, Kew in Melbourne.

There are also regional DBMAS spoke workers aligned with each of Victoria’s 8 regional health services.

The Central hub service predominantly uses a telephone consultation approach to caller enquiries, with face-to-face service being provided by referral to existing metropolitan aged persons’ mental health services and residential support programs or by other case specific arrangements.

The DBMAS regional spoke staff are either co-located or aligned with regional aged persons’ mental health services. They provide both phone advisory and face to face services.

A senior outreach consultant provides additional clinical supervision and support for the ‘spoke’ staff in regional Victoria, as well additional regional outreach education services.

DBMAS Vic Mentorship program

DBMAS Vic seeks to establish a sustainable problem solving approach to the management of behavioural and psychological symptoms in residential aged care facilities.

Concept mapping is a team approach to problem solving (Aberdeen et al, 2010) using the C.A.U.S.E.D framework (Alzheimer’s Australia Victoria, 2006.)

Victorian residential care facilities can request education and mentorship in this approach by DBMAS Vic behaviour consultants and Dr Aberdeen via 1800 699 799. This service is free but conditions do apply.

GP and Medical Specialist Access to Old Age Psychiatry Tertiary Consultation

DBMAS Old Age Psychiatrists can be contacted by GPs and other medical specialists on 1800 699 799 or for tertiary consultation of medical issues relating to patients with dementia.

This is particularly helpful in regional locations where there may be limited access to dementia specialists.

DBMAS Vic Useful Links and Resources:

Eastern Cognitive Disorders Clinic 

FTD Toolkit  

Aged Care information 
Incorporating commonwealth respite, aged and community information, and commonwealth carer resource centre
T: 1 800 200 422

Alzheimer's Australia
National Dementia Helpline
T: 1 800 100 500

Parkinson's Victoria
Includes information regarding PSP and CBD
T: 1 800 644 189

MND Victoria
Includes information regarding FTD-MND
T: 1 800 806 632


The metropolitan and regional DBMAS Vic services are all contactable via the 24Hr Freecall number 1800 699 799.

Calls made between 9am and 5pm on weekdays are handled by qualified clinicians at the Central Hub in Melbourne.

Calls made outside of business hours are redirected to DBMAS South Australia for immediate response.

Referrals to DBMAS Vic can also be made via

GP’s and other medical staff can also request tertiary consultations with DBMAS Old Aged Psychiatrists via the 1800 699 799

Who can access DBMAS Vic?

The clients of DBMAS are primarily care workers, carers and services providing care to people with dementia. These may include:

  • Family carers
  • Staff and volunteers of aged care services
  • Other clinicians providing care to people receiving aged care services.

The care recipients of DBMAS are people with dementia, their carers and families where:

  • The behaviour of the person with dementia impacts on their care, and
  • The person with dementia is receiving care or seeking care through aged care services.

More general issues relating to dementia care, support and education will be managed through the National Dementia Helpline 1800 100 500.

Alternatively you can use the form below to send us a message and we will get in contact with you as soon as possible.

Get in touch

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