Responding to changes in behaviour – enhancing quality of life
24 hour helpline 1800 699 799
24 hour helpline 1800 699 799

New South Wales

The NSW Dementia Behaviour Management Advisory Services (NSW DBMAS) is one of the many services provided by HammondCare – our passion is improving quality of life for people in need

When behaviours impact the care and quality of life for people living with dementia, Dementia Behaviour Management Advisory Services (DBMAS) are there to help.

The HammondCare DBMAS program provides a state-wide service across NSW and is accessible through the national DBMAS number 1800 699 799. Callers will be connected with a consultant from our highly skilled multi-disciplinary team who will make an assessment about the intervention and recommendations required.

 The NSW DBMAS program supports staff and carers, including family carers in the community, residential, and primary care settings with assessment, advice, short and medium term support and interventions. Adding to our service is tele-health technology which allows us to provide an additional presence in regional and remote areas when our consultants and clinicians can’t be there.

The NSW DBMAS program will seek to increase the confidence of care staff after interventions enhancing the quality of life for the referred client and co-located residents. And for family carers, the service provides a much needed support to answer questions, implement successful interventions and provide hands on support about challenging behaviours.

NSW DBMAS is committed to supporting people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders and other diverse communities and needs. Our mission in action is to serve people with complex health or aged care needs and our DBMAS services operates from a person and relationship centred focus.

Our team works in partnership with a range of clinicians and service providers across NSW with a focus on providing individualised care and responses.

The NSW HammondCare DBMAS consultants are here to take your calls Monday – Friday during business hours. Should you need to speak to someone after hours our colleagues on the National after-hours service will assist you and refer you back to us the next business day.

Where We Go

NSW DBMAS is a state-wide service that provides clinical support, strategies and interventions for people caring for someone with dementia who is experiencing behavioural and psychological symptoms of dementia (BPSD).

The DBMAS service provides:

  • Assessment of the person with dementia
  • Clinical support, information and advice (either face to face, telephone/, tele-health or email)
  • Care planning, case conferences and short term case management
  • Mentoring for care providers and clinical supervision
  • Education and training for care providers




You can contact the New South Wales DBMAS program any time of the day or night.

Phone: 1800 699 799
Fax: 02 8088 7654

The New South Wales HammondCare DBMAS program is staffed by a multidisciplinary team of expert clinicians between 9.00am – 5.00pm on weekdays (excluding public holidays)

After-hours support and assistance is available on 1800 699 799, the national after-hours telephone service.

Alternatively you can use the form below to send us a message and we will get in contact with you as soon as possible.

Get in touch

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