Responding to changes in behaviour – enhancing quality of life
24 hour helpline 1800 699 799
24 hour helpline 1800 699 799

About Us

The Dementia Behaviour Management Advisory Service (DBMAS) is a national free service funded by the Australian Government and operated and administered by Dementia Support Australia.

DSA is a partnership led by HammondCare that brings together dementia expertise from across the aged care industry. DSA’s experience in this field encompasses specialist residential services to older people with severe and challenging behaviour, alongside other dementia-specific services.

The Dementia Behaviour Management Advisory Service (DBMAS) aims to:

  • Improve the quality of life and care for people with dementia and their carers;
  • Up-skill, assist and support aged care providers in improving care for people with dementia and related behaviours; and
  • Ensure care services for people with dementia are responsive to their individual and diverse needs and circumstances.

The DBMAS team are ready to help you, call 1800 699 799 to talk to a DBMAS team member.

Our Approach

We treat clients as individuals with the utmost respect and dignity.

We are responsive and available and take a person-centered holistic approach to our clients.  We seek to work collaboratively with the person with dementia’s primary carer and other medical specialists but also with a philosophy that uses non-pharmacological approaches.

The DBMAS team is committed to supporting people from culturally and linguistically diverse backgrounds, Indigenous and Torres Strait Islander people and those living in rural and remote areas.

What do we provide?

  • Assessment of the person with dementia and their carer/support network;
  • Clinical support, information and advice (face to face and via telephone or email);
  • Care planning, case conferences, referrals and short term case management;
  • Mentoring for care providers and clinical supervision;
  • Capacity and knowledge building for care providers;
  • Help to link to current research, literature and evidence based practice guidelines;
  • Translation and interpreting services for clients from culturally and linguistically diverse backgrounds;
  • Behaviour consultants with Aboriginal and Torres Strait Islander and CALD portfolios;
  • Advice and support that is relevant to other special needs groups such as those with atypical dementia, Younger / Working Age Dementia, learning disability and dementia;
  • 24 hour help line 1800 699 799;
  • Referrals to the SBRTs (Severe Behaviour Response Teams).

The DBMAS Team

We engage a range of highly skilled, multi-disciplinary teams including but not limited to the following: registered nurses, registered mental health nurses, occupational therapists, physiotherapists, social workers, medical specialists, psychogeriatrician and geriatrician, neuropsychologists, clinical psychologists, speech pathologists, dieticians and nurse practitioners.

Where we go

DBMAS is a nationally consistent service, while providing a visible local presence. Assistance is provided to the care recipient where they are, this could be at home, in a residential aged care facility or in an acute or primary care facility.

Strong partnerships

HammondCare’s experience in running DBMAS and the national Severe Behaviour Response Teams, along with the strength and experience of our partners, will enable DSA’s commitment to provide a DBMAS with a professional and pragmatic approach. Among those partnering with HammondCare in Dementia Support Australia are:

  • Aged Care Channel (ACC) – to be DSA’s knowledge and capacity building partner
  • ARRCS – Supporting the service in the Northern Territory and Top End
  • BlueCare - Supporting the service in QLD and Northern NSW
  • Catholic Homes – supporting the service in WA
  • Wintringham – Providing particular expertise in supporting people with alcohol-related dementia and transitional care for complex cases
AARCS - Australian Regional and Remote Community Services   UnitingCare (QLD
Catholic Homes Incorporated WA   Wintringham
Aged Care Channel (ACC)    



Dementia Support Australia encourages all positive and negative feedback on its services for ongoing assessment and improvement. To submit your feedback please follow the link below.


The DBMAS team are ready to help you, call 1800 699 799 to talk to a DBMAS team member or email us at

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